Holiday Inn Express - Times Square, an IHG Hotel

I had the pleasure of meeting Touria Assahili during my recent stay at the Holiday Inn, and I must say she was absolutely outstanding. From the moment I arrived, Touria welcomed me with genuine warmth and professionalism that immediately made me feel at ease. She was incredibly helpful, always ready to assist with a friendly smile, whether it was providing local recommendations or ensuring a smooth check-in process. Her attention to detail and commitment to guest satisfaction truly stood out and made a significant difference in my overall experience. Touria is a true asset to the Holiday Inn team, and I sincerely appreciate the care and dedication she brings to her role. I would highly recommend this hotel, in no small part due to the excellent service provided by people like her.

The front desk clerk Michelle is a VIP access to this hotel!! Her warm welcoming to us for our first visit to NY was great, plus she gave us tips on great restaurants to eat at and places to visit!! Breakfast wasn't bad at all and they need to be mindful that a lot of us don't eat pork in which I was accommodated on. I give her five 🌟

Oddly enough, they had excellent bathroom soaps/lotions. Most places offer the bare minimum in terms of providing these, but this place went above and beyond to provide excellent quality products. They also had a wonderful spread for breakfast options; a little something for everybody.

Love the free breakfast. Asia got everything we needed and was extremely pleasant. Alysse was by far the most engaging, phenomenal, and courteous service professional at the front desk. She did her endeavor best with the hand she was dealt with . She is extremely amazing, I will definitely recommend this hotel because of her. The other lady who did not give a name was rude!

Location, beds were comfortable and the hot breakfast